Returns

RIGHT OF WITHDRAWAL

You have the right to withdraw this contract/ purchase within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier, and indicated by you acquires, physical possession of the goods.
To exercise the right to withdrawal, you must inform us on your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail).

You may use the following model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than

  • (a) 14 days after the day we receive back from you any goods supplied, or
  • (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Contact details:
D5 Avenue
Nikkelstraat 4
1411 AJ Naarden
Tel: +31 (0)35 5448 629/630
E-mail: service@d5avenue.com

 

 PDF: European modelform for withdrawal

 Word Document: European modelform for withdrawal

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.